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Fastest way to get help. Order questions, delivery, returns, device issues — message us directly.
Message us on WhatsApp+971 58 501 9168 · Mon–Sat, 9:00–22:00 GST
Email us
For longer questions, attachments, order screenshots, or anything you'd rather not type on WhatsApp.
support@breathelio.comNo chatbots, no ticket loops. The same team that ships your Lio answers your messages.
Not the right fit? Send it back within 30 days for a full refund — no questions, no restocking fee.
Every Lio device is covered against defects for a full year from delivery. We replace it, you keep quitting.
Frequently asked
Short answers first, full details inside. Can't find what you need? WhatsApp us.
What does flavored air taste like?
If you're used to vapor, Lio may not be as strong as you'd expect at first — but we also won't leave you in a hospital bed.
Lio compares to a herbal tea where vapor would be a sticky soda. Not as sweet, and a lot more natural.
How does Lio work?
Stopping a habit cold turkey is physiologically hard on your brain. Lio works by replacing three things at once:
- Your hand-to-mouth fixation
- The nervous tension — calmed through fidgeting
- The urge — distracted by delicious flavor
Will Lio feel like what I used to reach for?
Lio replaces the motion, not the hit. There's no throat punch, no cloud, no buzz. What you get is a cool inhale with the natural aroma of the core on your breath — closer to a deep breath through a flavored straw than to anything you've used before.
If you're chasing the rush, Lio isn't it. If you're trying to break the hand-to-mouth habit — the something-to-do-with-your-hands, the after-coffee pause, the social moment — that's exactly what Lio is built for.
Will Lio actually help me break the habit?
Lio handles the routine, the hand-to-mouth motion, the oral fixation, the ritual. It does not handle the chemical side.
The people who succeed with Lio either:
- Combine it with a method for the chemical pull (gradual reduction, going clean, professional support)
- Were already mostly past that and needed help breaking the physical loop
If you're still deep in the chemical grip and expecting Lio alone to carry you, you'll be disappointed. If you're using it as the behavioral piece of a real plan, it works — and reviews from people 6+ months in back that up.
What does it feel like, and which flavor should I start with?
A cool, light inhale with the aroma of the core riding on your breath.
Strongest sensation — menthol cores:
- Peppery Mint
- Minty Magic
- Cinnamon Spice
These give the closest thing to a real cooling sensation and most reliably step in during urge moments.
Gentler — fruit cores:
- Ohh My Orange
- Mango Passion
- Razzy Berry
These are for variety once you're past the first week — not for the hard moments. The Journey Pack includes all of them so you can find your match.
How long does each core last?
- Heavy users (15–20+ moments/day): around 2 days per core
- Moderate users (5–10/day): 3–4 days per core
- Light users: up to a week
The aroma fades gradually — when it tastes mostly like air, swap it. Cores come in packs of 6, so most people go through one pack every 2–3 weeks.
If your cores feel dry on day one, that's not normal — message us, we'll send replacements.
How long does a Flavor Core pack last?
The Complete Cores Pack (bundled with a lifetime device) comes with enough cores to last around 3.5 months.
How often can I use Lio?
Do I really have to fray the end of the core?
The original Lio (B4) needed fraying — gently pulling the fibers apart at the tip — to release the aroma. It worked, but it was the single most missed step and the reason behind almost every "I taste nothing" message we used to get.
We rebuilt the system. Lio Plus uses a redesigned core that releases the aroma the moment you insert it — no fraying, no oily fingers, no slipping. Drop it in, breathe.
If you have an original Lio (B4): fray about 5–7mm of the end before inserting. If you've frayed properly and still aren't getting flavor, email us — that's a faulty batch and we'll replace it free.
My core keeps falling out. What do I do?
With Lio Plus: The redesigned core fits snugly into the new diffuser — drop it in and it stays put.
With original Lio (B4): Fray the end before inserting. The frayed fibers create the grip that holds the core in place. If you've frayed properly and it still won't stay, that's a fit issue — email support@breathelio.com and we'll send replacements or upgrade you to Plus.
What are cores made of?
Each core fiber is medical-grade polyester, infused with our unique plant blend of pure essential oils from farms we've partnered with around the world.
What's actually in the cores? Is it safe to inhale?
What's NOT in Lio:
- No nicotine
- No tar
- Nothing burns
- No battery, no electronics
- No combustion, no vapor
About fruit cores: Mango Passion and Razzy Berry contain a small amount of a food-and-cosmetic-grade carrier that helps the fruit aroma stay vivid and consistent. It's the same type of carrier used in flavor extracts and personal-care products — fully approved for skin and oral contact, present in tiny amounts.
Our menthol-based cores (Peppery Mint, Minty Magic, Cinnamon Spice) are completely carrier-free — just plant fiber and pure essential oils.
Nothing combusts, nothing vaporizes — you're inhaling cool air carrying the scent of the core. Full ingredients are listed on every product page. Allergies? Check the ingredient list before ordering or email us.
Is Lio safe?
Multiple independent toxicology reports and studies have been done on the inhalation and digestion of the plant compounds we use in our cores. We're committed to always funding more.
Is Lio FDA-approved?
Lio is fully FDA-compliant. The FDA does not actually approve supplement and food-grade products, only drugs. We always go above and beyond on safety regardless.
How long does shipping take?
- 🇳🇱 🇧🇪 🇩🇪 Netherlands, Belgium, Germany: 2–4 working days
- 🇫🇷 🇮🇹 🇬🇧 France, Italy, UK: 4–7 working days
- 🇪🇺 Rest of EU: 5–9 working days
- 🇦🇪 UAE: 5–8 working days
- 🌍 Other regions: 7–14 working days
You get a tracking link the moment your order ships. If tracking goes silent for more than 5 working days, email us — usually it's a courier handoff we can push through.
We ship from the Netherlands (EU orders) and the UAE (Middle East orders), so customs delays are rare but possible at borders.
How does the 30-day guarantee actually work?
- 30 days from the day your order arrives
- Used the product, didn't help — that's exactly what the guarantee covers
- Email support@breathelio.com with your order number — return instructions sent within 24 hours on weekdays
- Refund processed within a few business days to your original payment method once your return reaches us
- Discount codes do not affect your eligibility
- You don't need original packaging
Need to cancel before it ships? Email us within a few hours of ordering and we'll cancel and refund. Once it's with the courier we can't pull it back — but the 30-day guarantee still applies once it arrives.
A real person reads every message — no chatbots. Replies within 24 hours on weekdays.
Is this a subscription? Will I be charged again automatically?
We do offer an optional refill subscription for cores — clearly marked at checkout, opt-in only, cancel anytime in your account.
- We do not auto-enroll you
- We do not charge you again without an explicit checkout
Who is Lio for? (Honest yes/no)
Lio IS for you if:
- You miss the act — the hand, the mouth, the breath — more than the chemical
- You're already cutting down and need help with the physical habit
- You've stepped away before but kept relapsing because you missed the ritual
- You want a behavioral tool to use alongside other methods
- You can't use your old routine in your environment (flights, offices, hospitals) and need an alternative for the motion
Lio is NOT for you if:
- You want a chemical hit
- You want something that feels like the thing you used to reach for
- You're expecting a device to do all the work for you
- You're a heavy user with no plan for the chemical side
Still stuck? Message us on WhatsApp — we'll sort it out.





































